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Terms & Conditions
Terms & Conditions
At FinerRibbon.com we are committed to providing our clients superior quality merchandise and the highest level of customer service and assistance. We proudly stand by the quality of our products and our merchandise is rigorously inspected before shipment. However, in the unlikely even that you wish to return or exchange an item, our return policy is as follows:

Accepted Return Items:
  • Damaged goods
  • Incorrect goods
  • Full rolls and/or put-ups.
  • Unopened goods.
Unaccepted Return Items:
  • Goods damaged by the client.
  • Personalized Ribbon after artwork approval by client.
  • Any cut or partially used merchandise or rolls/put-ups.
  • Damaged / Incorrect Goods (Shipped to client):
Our shipping and quality control department inspects all outgoing orders rigorously, however, in the highly unlikely event you receive faulty or incorrect goods, we will gladly and promptly replace the items using the same shipping method initially chosen during purchase.  Incorrect or damaged items must be returned to FinerRibbon.com before any new merchandise is released.  Alternate shipping methods can be arranged for the exchanges however the client is responsible for any shipping upgrade costs.

Personalized Ribbon:

All personalized ribbon purchases are final. All artwork is to be approved via a digital mock-up through email.  Artwork must be checked for ribbon type, spelling, color, width, placement, accuracy and date request by the customer.    It is very important to look over every detail of the digital mock-up as this is how your ribbon will print,  artwork requires full approval before we proceed to printing.  Any modifications requested after customer approval receipt will result in production delays and could require additional expenses.  Any delays in the approval process longer than 24 hours after receipt of the digital digital mock-up could result in production delays.

Exchanges:

Clients may exchange any purchased goods within 30 days of the invoice date. Purchased items intended for exchange must be in their original, unused condition. In the case of exchanges, clients may send the purchased goods back to FinerRibbon.com and then place a new order. Personalized ribbon (satin or grosgrain) and any custom printed label services are not eligible for exchanges. Clients are responsible for shipping costs of any merchandise shipped back to us and a copy of the invoice must be included with all merchandise sent back to FinerRibbon.com

Returns:

Returns must be made within 30 days of the Finer Ribbon invoice date. The purchased items must be returned and received by Finer Ribbon before any refunds is issued. No refunds will be issued for goods damaged by the client or the shipping company acting on behalf of the client. In this case the items will be sent back to client and client will be responsible for shipping costs. When a return is received, we will issue a refund to the client for the value of the merchandise returned and all applicable taxes, if any. In the case of such returns, shipping charges are not reimbursed. Clients are responsible for shipping costs of any merchandise shipped back to us and a copy of the invoice must be included with all merchandise sent back to FinerRibbon.

Return Procedure:


To return a purchased item, simply send the item along with a copy of the invoice to:

FinerRibbon.com
3505 Blvd. St-Martin Ouest, Suite # 203
Laval, QC, H7T 1A2
Canada
Attention: RMA Warehouse
  
A refund will be issued to the client immediately after returned items are received and restocked, clients will receive an email notification.

Shipping Policy:

Standard Orders are shipped the same or next business day after order is placed and payment is received. We ship internationally using Canada Post as well as international Couriers.  Clients are responsible for all customs duties and taxes associated with shipping the purchased merchandise from our warehouses in Canada to the international destination country of their choice.  Custom Personalized ribbon orders are shipped on completion of printing 3 to 5 business days after completion date.

Currency:


Our prices are listed in Canadian and USA Dollars and are processed to the equivalent of the Canadian dollars value listed.