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Terms & Conditions

At FinerRibbon.com, we are committed to providing our clients superior quality merchandise with the highest level of customer service and assistance. We proudly stand by the quality of our products and our merchandise is rigorously inspected before shipment. However, in the unlikely even that our clients wish to return or exchange
an item, our return policy is as follows:

Accepted Return Items:

  • Damaged goods.

  • Incorrect goods.

  • Full rolls and/or put-ups.

  • Unopened goods.

Unaccepted Return Items:
  • Goods damaged by the client.

  • Personalized Ribbon after artwork approval by client.

  • Any cut or partially used merchandise or rolls/put-ups.


Damaged / Incorrect Goods (Shipped to client):

Our shipping and quality control department inspect all outgoing orders rigorously and with full detail, however, in the highly unlikely event our clients receive faulty or incorrect goods, we will gladly and promptly replace the items using the same shipping method(s) initially chosen by the client during purchase. Incorrect or damaged items however must be returned to FinerRibbon.com before any new merchandise is released to the client. Alternate shipping methods can be arranged for such exchanges however the client is responsible for any shipping upgrade costs.

 

Personalized Ribbon:

All personalized ribbon purchases are final. When we receive an order for personalized ribbon (satin or grosgrain), we create a sample image of the artwork and email it to our clients for their approval and we proceed to production only after the artwork is approved. Thus, all steps are taken to ensure that the printing is done strictly according to the criteria set by our clients. Therefore we kindly request our clients to ensure that all artwork meets their full approval before we proceed to printing as we will work them as long as it takes, at no extra cost, to ensure that the artwork meets their full approval before printing it on the ribbon.

 

Exchanges:

Clients may exchange any purchased goods within 30 days of the invoice date. Purchased items intended for exchange must be in their original, unused condition. In
the case of exchanges, clients may send the purchased goods back to FinerRibbon.com and then place a new order. Personalized ribbon (satin or grosgrain) are not eligible for exchanges.


Returns:

Returns must be made within 30 days of the Finer Ribbon invoice date. The purchased items must be returned and received by Finer Ribbon before any refunds are issued. No refunds will be issued for goods damaged by the client or the shipping company acting on behalf of the client. In this case the items will be sent back to client and client will be responsible for shipping costs. When a return is received, we will issue a refund to the client for the value of the merchandise returned and all applicable taxes, if any. In the case of such returns, shipping charges are not reimbursed.

Return Procedure:

To return a purchased item, simply send the item along with a copy of the invoice to:

FinerRibbon.com
3505 Blvd. St-Martin Ouest, Suite # 203
Laval, QC, H7T 1A2
Canada

Ensure all returns are to the attention of: Warehouse.

A refund will be issued to the client immediately after returned items are received and restocked after which an email notification will be forwarded to the client.

 

Shipping Policy:

Orders are shipped the same or next business day after order is placed and payment is received. We ship internationally using the services of Canada Post & FedEx and clients are responsible for all customs duties and taxes associated with shipping the purchased merchandise from our warehouses in Canada to the international destination country of their choice.

Personalized ribbon orders are shipped after the printing is finished which would require 3 to 5 days after purchase date.

Currency:

Our prices are listed in Canadian and USA Dollars. All payments are processed to the equivalent of the Canadian dollars value listed.